FAQ

How do I get started?

Laundry is just a click away ! we offer free pick up and delivery all over dubai and sharjah for more detail call customer care @ 055-5776608 or request a pick up from www.imglaundry.com

Do I need to prepare my laundry or sort it ahead of time?

Nope! we will sort, wash, dry, fold, package. If you have any special processing items (Delicate wash, sanitizing wash, stain treatment, air-dry, etc.) or other requests, please let us know at the time of pick up to be sure all items are processed exactly as you’d like!

How do I pay?

We accept both cash and card payments.

When will I get my clothes back?

Turnaround time is 48 Hours from pick-up to drop off (except weekends).
Large orders (5 or more) bags or items needing intensive stain-treatment may require more than 48 hours. 24 Hour Rush Service is available on some orders for a small fee. If rush services is required, please call 055-5776608 or contact us via live chat (at the bottom of the screen) to check for availability.

What if I can’t be home for my scheduled pick-up or drop off?

You can leave your bag in secure location outside your home (doorstep, porch, reception desk etc.) or reschedule a day/time pick up.

Please Nte: Your items will only be given with a designated person or dropped off in a predetermined place with your prior approval.

What happens if I leave personal items in my pockets?

We ask that you ensure all items have been removed from your pockets prior to pick-up. In the event that we do find items in your pockets, we’ll return them inside a sealed bag along with your laundry.

What if I am missing an item of clothing from my returned bag?

Although not required, you can complete an inventory sheet prior to pick-up. You will keep the original sheet and we will keep a copy within your bag.

Please notify of any missing items listed on the inventory sheet within 48 hours of drop off. If your item is not located after further investigation, the compensation of the lost garment shall be limited to a maximum of ten times of the amount charged.

What areas do you currently service?

  • Dubai Marina
  • DIFC
  • Downtown
  • City Walk
  • Meydan
  • Palm Jumeirah
  • JLT
  • Jumeirah
  • JBR
  • Greens
  • Emirates Hills
  • Meadows
  • Springs
  • Arabian Ranches
  • Remraam
  • Al Barsha
  • JVC & JVT
  • Arjan
  • Motor City
  • Sports City
  • DIP
  • Discovery Gardens
  • Mirdiff
  • Um Suqeim
  • Bur Dubai
  • Business Bay
  • Sharjah

Are you able to remove any mark from a garment?

Although we can’t guarantee to remove a mark, we do use top quality products and our colleagues are highly trained and willing to do everything they can to get the best result possible.

What kind of repairs and alterations can you do?

We offer a professional Repairs and Alteration service, from shortening & lengthening hems, sleeves, replacing new zips on trousers, skirts, coats & jackets. Taking in or letting out. Curtain alterations and much more.

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18

Years Of experience

Express Delivery

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